Returns & Exchanges
At Spa Ceylon, we are committed to your satisfaction and the purity of your wellness journey. If you are not completely satisfied with your purchase, we offer a seamless return and exchange process for unused products within 14 days of delivery.
Initiate Your Request
Contact our dedicated concierge team via email or our online portal with your order number and details of the item you wish to return.
Prepare Your Package
Ensure the product is in its original, unopened packaging with all seals intact to maintain hygiene and safety standards.
Complimentary Pickup
Once approved, we will arrange for a courier to collect the package from your address, or provide you with a prepaid shipping label for drop-off.
Quality Inspection & Refund
After our specialists verify the condition of the returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing